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Have a Question?
1. Why choose a full-service design firm?
JR Design Works is a full-service design firm. This means we have experienced designers for every aspect of your design need and do not outsource this work to third-party designers. We maintain the same look and feel throughout, thus forming a stronger brand image for your business.
2. How can I work with JR Design Works completely over the Internet?
You do not have to learn anything new. Here’s how you can work with us without ever leaving your desk: By exploiting the email system. At the start of each project, we will send a questionnaire though email which will allow us to gain valuable insight to your company’s ideals and goals. Concepts and revisions will be sent in a document as an attachment in your email. Enter your replies in the document, attach it and send it back to us. Once you are completely satisfied with the design, we will provide a link to download the final deliverables. We will also send a CD with your final deliverables if you have requested for it.
3. How do I order and pay for my graphic design package?
Click the "Order Now!" button and you will be redirected to a secure payment page where you enter your credit card details or indicate that you prefer another payment methods like PayPal or eCheck. When a project is finalized and completed, the outstanding balance will be automatically charged to your credit card and you will receive an invoice through email. If you would like a customized quote, please contact us to discuss your needs.
4. Are there any extra charges or hidden fees I should know about?
ALL our prices are stated clearly on our website and price sheet. If it's a custom quote, we will state what is included usually in our Live Chat or email. If you request for additional items, we will inform you of the additional costs before commencing work. When you work with us, be rest assured that you will not be billed for any extra charges which you did not agree to.
5. What is a concept?
A concept is a representation of your business idea. Each concept will show different ways of interpreting your ideals and goals for the company.
6. What is a revision?
A revision consists of changing text, fonts, colors, layouts or images in the effort to create the perfect piece of work.
7. What should I do if I do not like the designs after several revisions?
In the unlikely event that you are not satisfied and wish to have your payment refunded, simply let the designer in charge of your project know about the reason for your dissatisfaction and we will process a refund in accordance to our Satisfaction Guarantee.
8. What are bleeds and crop marks?
Your artwork will usually be printed on a piece of paper larger than the final product. Crop marks on a piece of artwork indicate where the printer should cut on this larger piece of paper. A bleed is the printing term for indicating a design that should be printed outside its cut lines, thus leaving no white edges around it. Therefore, if your printer has specific requirements for the artwork, it is important to let us know beforehand.
9. Why can’t I print with you?
At JR Design Works, we focus on what we do best, designing. The same way a printer will normally specialize in printing. Our files are provided in various formats which will be accepted by most printers and we will always be happy to provide 1 final round of revision after the files have been sent and proofed by the printer so you can make any minor adjustments that you didn’t catch before printing the full batch.
If we haven’t answered your question, do not hesitate to contact us now! |
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